B&Q review
Updated September 30, 2026 · HabitatCue Editorial Team · Facts checked September 30, 2026
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Our verdict
B&Q suits readers who want one home store covering furniture, beds, kitchen, lighting, decor and garden in the UK. Sofas start at £129.95, returns run 90 days and delivery takes 1 to 5 weeks, with price match and finance at checkout.
Key facts
- Best for
- A single store for furniture, kitchen, lighting, decor and garden across the UK.
- Free delivery threshold
- £100 to £500↗
- Return window
- 90 days↗
- Click and collect
- Yes↗
- Assembly service
- Yes↗
- Price match
- Yes↗
- Finance
- Yes↗
- Markets
- GB, IE, JE, GG↗
- Legal entity
- B&Q Limited↗
- Headquarters
- United Kingdom↗
- Founded
- 1969↗
- Support channels
- Email, Phone, Help-centre↗
- Departments
- Furniture, Beds, Kitchen, Appliances, Lighting, Decor, Garden, Diy
- Official website
- diy.com
Furniture
Robot mowers and garden tools
Cookware and kitchenware
- Induction ready
- Yes↗
- Cookware materials
- Stainless, Cast iron, Enamelled cast iron, Carbon steel, Ptfe nonstick, Copper
Grills and pizza ovens
Facts checked September 30, 2026, 15 sources
Pros and cons
Pros
- Returns are accepted for 90 days, against a median of 30 across the brands tracked here.
- Sofas start at £129.95, well under the median queen price of €1,001.89 tracked on the site.
- Delivery takes 1 to 5 weeks, and the same window beats the median of 0 across the site.
- Store categories cover furniture, beds, kitchen, appliances, lighting, decor, garden and diy.
- Price match, finance and click and collect all run through the same store.
Cons
- Delivery is not free, and free delivery starts at a basket of £100 to £500.
- Assembly is not included, though an assembly service is sold separately.
- Warranty cover runs 3 years, shorter than the site median of 5.
- There is no in home trial, so a large sofa has to be judged from 90 days of returns rather than a sleep trial.
Who it suits
- Readers who want furniture, kitchen, lighting, decor and garden in one basket
- UK buyers who shop on 90 days of returns and price match rather than on a trial
- Shoppers who want a local store for click and collect
Who should look elsewhere
- Readers after a sleep trial, since there is no in home trial
- Furniture specialists such as Pottery Barn, whose store categories include bedding
- Home office buyers who only want seating, where buerostuhl24 Bürostühle und Büromöbel is narrower to that need
What it does well
Returns are the headline. B&Q accepts returns for 90 days, which is longer than the site median of 30 and sits above the median of every store group tracked here. Click and collect means a sofa or a rug can be picked up from a store rather than waited for, which suits anyone working around home deliveries. Assembly is a paid service rather than something included with the product, so flat packs and assembled pieces cost differently depending on who puts them together. Price match sits alongside finance, and finance is common among the stores tracked here, so a big-ticket bed or kitchen run can be split. The store is also the practical choice when a household wants one basket across categories instead of a specialist for each room.
Who runs it
B&Q trades as B&Q Limited and is headquartered in the United Kingdom. It was founded in 1969, which makes it one of the longer established names in UK home retail. Support runs on email, phone and help centre, covering email, phone and a help centre, so there is a person to reach when a delivery or return goes sideways. There is no chat channel in that list, which is worth knowing if you prefer typing in the moment rather than sending a message and waiting.
How B&Q compares
8.9 vs 8.5- 8.9 vs 8.5
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Where B&Q is available
- Available
- Guernsey, Ireland, Jersey, United Kingdom
Countries from the brand (Source, checked September 30, 2026)
Frequently asked questions
How long do I have to return a sofa or a rug?+
B&Q accepts returns for 90 days, which is generous next to the site median of 30. That window applies across the ranges it sells, so a large piece can be sent back within the same limit as a smaller item. Returns are the main route for judging a sofa, since there is no in home trial.
What does delivery cost and how long does it take?+
Delivery takes 1 to 5 weeks. Free delivery is not standard here, but it kicks in once your basket reaches £100 to £500. The fastest end of that window lines up with the site median of 0, so collecting in person is the quicker route when a deadline is tight.
Is there an in home trial for beds?+
There is no in home trial, so beds are assessed through returns rather than sleeping on one at home. Returns are accepted for 90 days, and the in home trial figure of 0 days confirms none is offered. Beds fall inside the store categories alongside furniture, so they can be picked up in store as well.
Do you pay for assembly?+
Assembly is not included with purchase. An assembly service is sold separately, which is worth adding when you are ordering something heavy such as a bed frame or a desk. Around the site, assembly is included by a minority of brands, so treating assembly as a separate line item is normal practice rather than a gap.
Can I spread the cost of a big order?+
Finance is offered, so a large kitchen or bedroom order can be split rather than paid in one go. Finance also features across most of the stores tracked here, so it is not unusual in this group. Price match applies alongside it, which can lower the total before anything is split.
Where does B&Q operate and how do I get help?+
B&Q trades as B&Q Limited, is headquartered in the United Kingdom and serves GB, IE and JE. Support runs on email, phone and help centre, covering email, phone and a help centre. Chat is not in that list, so phone or email are the faster routes when a delivery or return needs chasing.
Can I order made to measure blinds?+
Yes. Made to measure blinds are offered, and free samples are available so you can check fabric and colour before committing. Lighting is one of the store categories, so the same basket can cover blinds, shades and lamps. Curtains sit alongside those ranges rather than in a separate specialist.
Does B&Q match prices elsewhere?+
Price match is offered, which is the one approach in this group that every store tracked here provides. Sofas start at £129.95, which sits well below the median queen price of €1,001.89 across the site. Delivery is charged unless your basket clears £100 to £500.
Sources
- diy.com checked September 30, 2026
Backs: Departments
“Menu: Outdoor & Garden, Painting & Decorating, Home & Furniture, Building & Hardware, Kitchen & Appliances, Bathroom & Showers, Lighting & Electrical, Tools & Equipment; bedroom furniture beds at...”
- diy.com/corporate/about/history checked September 30, 2026
Backs: Founded
“We've been proudly serving customers since 1969 ... in 1969 they opened their first store in Portswood Road, Southampton, Hampshire”
- diy.com/customer-support/click-collect checked September 30, 2026
Backs: Click and collect
“Simply choose and pay for your items online, and pick up free of charge from your nearest B&Q store”
- diy.com/customer-support/delivery checked September 30, 2026
Backs: Delivery time (weeks), Free delivery, Free delivery threshold
“Our delivery times range from a few days up to 5 weeks depending on the item and you'll be able to see this information on the product page or date picker”
- diy.com/customer-support/returns-and-refunds checked September 30, 2026
Backs: In-home trial, Return window
“If you change your mind, you can return your B&Q purchase to us, in its original condition, within 90 days - just bring your receipt, order confirmation or sales invoice with you”
- diy.com/customer-support/terms-and-conditions checked September 30, 2026
Backs: Assembly included, Headquarters, Legal entity, Markets, Support channels
“We will not provide any unpacking, installation, fitting or waste removal services, unless otherwise agreed by us”
- diy.com/departments/goodhome-powell-black-4-burner-gas-bb... checked September 30, 2026
Backs: Cooking area (cm²)
“GoodHome Powell Black 4 burner Gas BBQ - Cooking surface L x W (mm) - 207 x 430 mm x 3pcs”
- diy.com/departments/home-furniture-storage/home-furnishin... checked September 30, 2026
Backs: Machine washable
“Machine Washable Rugs ... Comfy Washable Low Pile Living Room Area Rug - Anti-Slip Felt Backing Cream 60cm x 100cm - £16.99”
- diy.com/departments/outdoor-garden/garden-power-tools/law... checked September 30, 2026
Backs: Shared battery platform
“Ryobi ONE+ 18V Cordless 33cm Rotary Lawnmower (1 x 5Ah) - RLM18X33B50B and Bosch 18v 36v Cordless Lawnmower UniversalRotak 2x18V-37-550 2x 4.0Ah Batteries (Bosch Power for All)”
- diy.com/departments/segway-navimow-i108e-robotic-lawn-mow... checked September 30, 2026
Backs: App control, Largest lawn area (m²), Robot mower navigation, Noise level (dB), Warranty
“Smartphone compatibility: iOS & Android; Remote access: App & cloud”
- diy.com/home-furniture-storage/cooking-dining/cookware/pa... checked September 30, 2026
Backs: Cookware materials, Induction ready
“you can purchase pans and pots in all your favourite styles, finishes, and colours, including stainless steel, ceramic, and copper”
- diy.com/home-furniture-storage/furniture.cat checked September 30, 2026
Backs: Products
“Shop by product - Sofas, Beds, Sideboards, Chairs, Wardrobes, Chest of drawers, TV units, Tables, Dining sets, Desks... as well as sofas, sofa beds and dining tables”
- diy.com/home-furniture-storage/furniture/sofas.cat checked September 30, 2026
Backs: Materials, Price from
“Genuine Leather Black Right Hand Facing Corner Sofa; Haleco Dark Blue Velvet-Feel 2-Seater Loveseat with natural wooden legs; Desser Turin Light Oak 3 Seater Sofa & 2 Armchairs Indoor Real Cane...”
- diy.com/search checked September 30, 2026
Backs: Fuel types, Portable models
“Fire Mountain Digital Wood Pellet Smoker Grill BBQ; CosmoGrill Hybrid 4 Burner Dual Fuel 3+1 Gas & Charcoal Smoker BBQ; Charles Bentley 3 Burner Gas BBQ”
- diy.com/services checked September 30, 2026
Backs: Assembly service, Price match
“Installation services - We work with trusted and approved installers to co-ordinate your project from start to finish.”
And 2 more source pages.
Compiled from 17 source pages, checked September 30, 2026. We did not open an account.
What changed
- September 30, 2026: Cooking area (cm²) now 2670.3
- September 30, 2026: Cookware materials now stainless, cast-iron, enamelled-cast-iron, carbon-steel, ptfe-nonstick, copper
- September 30, 2026: Free delivery now no
- September 30, 2026: Free samples now yes
- September 30, 2026: Fuel types now gas, charcoal, pellet, multi-fuel
- September 30, 2026: In-home trial now 0
- September 30, 2026: Induction ready now yes
- September 30, 2026: Machine washable now yes
- September 30, 2026: Made to measure now yes
- September 30, 2026: Materials now fabric, leather, velvet, wood, metal, rattan
- September 30, 2026: Largest lawn area (m²) now 800
- September 30, 2026: Robot mower navigation now rtk-gps
- September 30, 2026: Noise level (dB) now 58
- September 30, 2026: Portable models now yes
- September 30, 2026: Price from now 129.95 GBP
- September 30, 2026: Products now sofas, sofa-beds, armchairs, beds, bed-frames, office-chairs, standing-desks, dining, storage, outdoor-furniture
- September 30, 2026: Warranty now 3
- September 30, 2026: axisScores cost was 8.3, now 8.2
- September 30, 2026: axisScores offer was 9.4, now 9.3
- September 30, 2026: score was 9.0, now 8.9
Related by the facts
B&Q
A single store for furniture, kitchen, lighting, decor and garden across the UK.