FIREBOX review
Updated September 30, 2026 · HabitatCue Editorial Team · Facts checked September 30, 2026
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Our verdict
FIREBOX suits UK home owners and renters who want an edited home decor shop with a return window near the top of the data. Lighting starts at £24.99, and the 100 day return period sits high among the brands tracked.
Key facts
- Best for
- UK buyers of lighting and wall art who want a 100 day return window.
- Price from
- £24.99↗
- Made to measure
- No↗
- Return window
- 100 days↗
- Free delivery threshold
- £50↗
- Markets
- GB↗
- Legal entity
- Firebox.com Ltd↗
- Headquarters
- United Kingdom↗
- Founded
- 1998↗
- Support channels
- Email, Help-centre↗
- Products
- Lighting, Wall art, Decor
- Official website
- firebox.com
Facts checked September 30, 2026, 5 sources
Apps and profiles
Pros and cons
Pros
- A 100 day return period, which ranks 3 of the 109 brands compared on returns.
- Lighting starts at £24.99, and delivery is free above £50.
- The range covers lighting, wall art and decor, where Sofary Modern Lighting for Less lists lighting and decor and leaves out wall art.
- A named operator, Firebox.com Ltd, trading since 1998 from GB.
Cons
- Made to measure is a no, so nothing is cut to a ceiling height or a room width.
- Support runs on email and help centre only, with no phone line for a sizing or delivery problem.
- Ordering covers GB alone, so the quoted price and the free delivery threshold apply to UK orders only.
- On price from it ranks 29 of the 82 brands tracked, so the lowest entry in the group sits elsewhere.
Who it suits
- UK home owners and renters ordering lighting and wall art together, since the range covers lighting, wall art and decor.
- Buyers who want to live with a piece before deciding, given the 100 day return period.
- Anyone building a basket above £50, where delivery stops counting as a cost.
Who should look elsewhere
- Buyers who need made to measure pieces, since made to measure is a no here.
- Anyone who wants a phone line for sizing questions, because support runs on email and help centre only.
- Shoppers who want mirrors alongside lighting, where Dublino Moebel lists lighting and mirrors against this range of lighting, wall art and decor.
How it compares on our data
FIREBOX sits in the middle of the field on entry price and near the front on returns. On price from it ranks 29 among the 82 brands compared, so it is not the cheapest opening ticket in the group. On return days the ranking flips to 3 of the 109 brands on that measure. That split is the thing to weigh. Buyers shopping on the sticker price alone will find cheaper options, while buyers who want room to change their mind after a piece is in the room will find few better. The two rankings point in opposite directions, so the one you trust should follow the part of the decision you care about most.
Prices
The price to weigh sits on the lighting range, where pieces start at £24.99. Delivery is the second line on any basket, and it is free once an order passes £50. Both figures set the real cost of a purchase. Below the threshold the delivery charge is added to a small order, which can outweigh the difference between two similar lights. Above it, delivery drops out of the comparison and the entry price becomes the whole story. The practical reading is that the opening price matters most for a filler piece, while the threshold decides how worthwhile a larger basket is before you commit.
The company behind it
The store trades as Firebox.com Ltd and is based in the United Kingdom, and it has been trading since 1998. Support is the part worth planning around, because it runs on email and help centre. A help centre holds the routine answers and email takes the rest, so a return or a delivery query has to be written out with the order details attached. That suits buyers who keep their receipts handy and suits it less well if a sizing problem needs a conversation. A named legal entity and a home market in the same currency as the prices are the reassuring parts; the support mix is the practical limit.
How FIREBOX compares
9.1 vs 9.0
9.1 vs 9.0- 9.1 vs 8.7
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Where FIREBOX is available
- Available
- United Kingdom
Countries from the brand (Source, checked September 30, 2026)
Frequently asked questions
How much does lighting start at?+
Lighting pieces start at £24.99. That is the opening price on the range, so the figure to compare with another shop is the cheapest piece in the same category. Anything above it depends on the design you pick and on which room it is meant for.
Is delivery free, and from what order value?+
Delivery is free once an order passes £50. Below that line the delivery charge is added to the basket, so the entry priced piece costs more on arrival in a small order than it does inside a bigger one. Clearing the threshold is what turns the entry price into a better all in figure.
How long do I have to change my mind?+
You have 100 days to return an item. That window is long enough to fit a lamp in the room and look at it in the evening before deciding, and it ranks 3 of the 109 brands compared on returns. Very few in the same group match it.
Which countries does FIREBOX deliver to?+
The store ships to GB and is based in the United Kingdom. Prices on the lighting range are quoted in UK pounds for that market. Ordering from elsewhere means the delivery options and prices shown will not apply, so a shop in your own country is the more sensible comparison.
What does the home decor range cover?+
The range spans lighting, wall art and decor, so lighting sits alongside wall art and decor rather than standing alone. That is broader than lighting and decor at Sofary Modern Lighting for Less, and close in shape to decor, wall art and lighting at Abracadabra NYC.
Can pieces be made to measure?+
Made to measure is a no here, so sizes are fixed rather than cut to a room. What sits around the fixed sizes is a 100 day return period, which covers the case where a shade is the wrong scale for the space. Genuinely bespoke work needs a specialist rather than this range.
How do you get help from support?+
Support runs on email and help centre, so a help centre holds the routine answers and email takes anything that needs a reply about an order. There is no phone line listed, which means a sizing or delivery problem has to be written out. Keep your order details to hand before you write.
Who runs the store, and how long has it traded?+
The store trades as Firebox.com Ltd, based in the United Kingdom, and has been trading since 1998. A named legal entity and a home market of GB are who you are ordering from, and both sit in the same currency as the prices on the lighting range.
Sources
- firebox.com/about-us checked September 30, 2026
Backs: Founded
“We swung open our metaphorical doors in 1998 under the name hotbox.co.uk”
- firebox.com/content/legal-notice.html checked September 30, 2026
Backs: Headquarters, Legal entity
“Registered office: 21-27 Lamb's Conduit Street, London, WC1N 3NL”
- firebox.com/faq checked September 30, 2026
Backs: Made to measure, Return window, Support channels
“Our personalised items are printed on demand and exactly as you've created them”
- firebox.com/faq checked September 30, 2026
Backs: Free delivery threshold, Markets
“All orders over £50: Free!”
- firebox.com/home-decor checked September 30, 2026
Backs: Products
“Lifestyle - Home Decor, Lighting, Kitchen Accessoires, Barware, Bath & Beauty, Outdoor, Travel, Food & Drink, Gadgets, Games & Fun; Personalised Text and Photo Collage Poster; Personalised LED heart...”
- firebox.com/lighting checked September 30, 2026
Backs: Price from
“Personalised LED heart lamp ... £24.99”
Compiled from 6 source pages, checked September 30, 2026. We did not open an account.
What changed
- September 30, 2026: axisScores cost was 9.0, now 9.1
- September 30, 2026: axisScores trust was 9.6, now 9.5