Loloi review
Updated September 30, 2026 · HabitatCue Editorial Team · Facts checked September 30, 2026
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Our verdict
Loloi suits buyers who want a rug ordered to their own measurements and happy to wash it at home, with returns running 30 days. It suits anyone who plans a wall art or decor piece at the same time, since both sit alongside the rugs.
Key facts
- Best for
- Buyers who want rugs cut to size and machine washable, in US and CA.
- Made to measure
- Yes↗
- Free samples
- No↗
- Return window
- 30 days↗
- Machine washable
- Yes↗
- Markets
- US, CA↗
- Legal entity
- Loloi, Inc. d/b/a Loloi Rugs↗
- Headquarters
- United States↗
- Support channels
- Email, Phone, Help-centre↗
- Products
- Rugs, Washable rugs, Wall art, Decor
- Materials
- Wool, Cotton, Jute, Polyester, Velvet
- Official website
- loloirugs.com
Bedding
- Sleep trial (nights)
- 0↗
Furniture and home stores
- Departments
- Bedding, Decor
Facts checked September 30, 2026, 4 sources
Apps and profiles
- Elsewhere
Pros and cons
Pros
- Made to measure is offered, so a rug can be ordered to the room rather than a standard size.
- Machine washable rugs take the cleaning guesswork out of a busy household.
- Returns run 30 days, which gives room to live with a rug before deciding.
- The range goes past rugs alone to rugs, washable rugs and wall art, so a wall art piece or decor item can be ordered in the same place.
- Support runs on email, phone and help centre, so help is available by several routes.
Cons
- Free samples are not offered, so a rug has to be judged without a swatch at home.
- Delivery reaches US and CA, which is narrower than a Europe-wide shop.
- A trial period is not offered, so the 30 days return window is the only way to change your mind.
Who it suits
- Households that want a rug made to their own measurements and washed in a home machine.
- Buyers in US and CA who want rugs and rugs, washable rugs and wall art from the same seller.
- Shoppers who weigh 30 days before buying a rug they will live with for years.
Who should look elsewhere
- Buyers who want a free sample posted to them before ordering a rug.
- Anyone outside US and CA who needs a rug delivered to their address.
- Shoppers looking for a trial period, since a trial is not offered.
Core features
Made to measure sits at the centre of how Loloi sells. A rug can be ordered to the measurements of the room it is going into, rather than picked from a fixed set of sizes, which suits awkward shapes and long corridors where a standard size would leave a gap. Machine washable rugs take the cleaning question off the floor: instead of specialist cleaning, the rug goes in a home washing machine, which matters in a house with pets, children or a busy kitchen doorway. Returns run 30 days, so a rug that looks wrong in the room can go back. Against that, free samples are not offered, so nothing arrives to hold against the flooring first, and a trial period is not offered either, which leaves 30 days as the only window for changing your mind.
The company behind it
Loloi trades as Loloi, Inc. d/b/a Loloi Rugs and is headquartered in the United States, which puts the operation in the same market where most of its rugs are sold. The practical effect is that delivery reaches US and CA, so the store is built for American and Canadian buyers rather than a worldwide reach. Support runs on email, phone and help centre, giving a choice of routes for a question about sizing, delivery or a return, and a help centre for the questions worth checking before ordering a rug to measure.
How Loloi compares
Frequently asked questions
Can I order a rug made to my own measurements?+
Yes. Made to measure is one of the core options at Loloi, so a rug can be cut to the dimensions of a room rather than chosen from a fixed size list. That suits long corridors, L shaped rooms and stair landings where a standard size would leave a gap.
Can I wash a Loloi rug in a home machine?+
Yes, machine washable rugs are part of the range, so cleaning does not need a specialist. That is the practical point for a rug in a busy hallway, a dining area or a house with pets, where spills and traffic build up faster than a rug cleaned only occasionally would survive.
How long do I have to return a rug?+
Returns run 30 days, which is a comfortable window to live with a rug in place before deciding. It is worth weighing against a shop that offers a trial, because a trial is not offered here and the return window is the only period in which a change of mind is covered.
Do you send out free samples before I order?+
Free samples are not offered, so there is no swatch to hold against your flooring before buying. Size, colour and pile all read differently in a room, so a return under 30 days becomes the way to check a choice at home.
Which countries does Loloi deliver to?+
Delivery reaches US and CA. The company trades as Loloi, Inc. d/b/a Loloi Rugs and is headquartered in the United States, so the store is built around US and CA rather than a worldwide reach. If you are outside those markets, look at a seller that ships to your address.
What kinds of product can I order besides rugs?+
The range covers rugs, washable rugs and wall art, so wall art and decor sit alongside rugs and washable rugs in the same place. That makes Loloi a reasonable single stop for a room refresh rather than a rug only shop.
How do I get help if something goes wrong?+
Support runs on email, phone and help centre, so there is more than one way in, including a help centre. For a made to measure rug the questions tend to be about measurements and delivery dates, and getting them answered before ordering is the sensible move.
Sources
- loloirugs.com checked September 30, 2026
Backs: Machine washable, Materials, Products, Departments
“The Ramona Collection - A washable rug with timeworn beauty.”
- loloirugs.com/pages/contact checked September 30, 2026
Backs: Headquarters, Markets, Support channels
“Office Address 4501 Spring Valley Rd. Dallas, TX 75244”
- loloirugs.com/pages/faq checked September 30, 2026
Backs: Free samples, Made to measure, Return window, Sleep trial (nights)
“if you have a Loloi trade account, you may order 18" samples in select designs of most collections for $25.”
- loloirugs.com/pages/terms-of-use checked September 30, 2026
Backs: Legal entity
“Loloi, Inc. d/b/a Loloi Rugs provides website features, information and products through Loloirugs.com (Loloi Rugs Services).”
Compiled from 4 source pages, checked September 30, 2026. We did not open an account.
What changed
- September 30, 2026: Legal entity was Loloi, Inc., now Loloi, Inc. d/b/a Loloi Rugs