Guava Family review
Updated September 30, 2026 · HabitatCue Editorial Team · Facts checked September 30, 2026
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Our verdict
Guava Family ships to US only and its range carries a greenguard certification, which suits buyers who want materials named rather than a showroom test. The catch is the trial: the median here is 60 nights against 100 across the mattress list.
Key facts
- Best for
- A US shopper who wants a certified memory foam or hybrid mattress at a middling price.
- Certifications
- Greenguard↗
- Markets
- US↗
- Legal entity
- Guava Family, Inc.↗
- Headquarters
- United States↗
- Founded
- 2009↗
- Support channels
- Email, Help-centre↗
- Official website
- guavafamily.com
Facts checked September 30, 2026, 5 sources
Apps and profiles
- Elsewhere
- Xinstagram.com
Pros and cons
Pros
- The range carries a greenguard certification, the same mark held by 30% of listings in the mattress list.
- Queen prices here have a median of €1,001.89, under the €1,079.06 median across the mattress list, so the entry ticket is lighter than the category average.
- The business is long established, selling since 2009 under the name Guava Family, Inc., which is the background you want standing behind a warranty.
- Memory foam and hybrid both lead the types in this pool, at 69.7% and 68.4%, so either build is an ordinary choice here.
Cons
- Trial length is the soft spot: the median is 60 nights here, below 100 across the mattress list, and the lower end of the pool starts at 0 nights.
- Shipping is US only, so anyone outside the country has no delivery route to the range.
- Contact runs on email and help centre, so anyone hoping to settle firmness or sizing with a person on the phone will be writing instead.
- Warranty cover is another soft spot, with a 5 year median in this pool against 10 years across the mattress list.
Who it suits
- US buyers after memory foam or hybrid, the two constructions that lead the mattresses in this pool at 69.7% and 68.4%.
- Price readers who find a €1,001.89 queen median reasonable against the €1,079.06 list median.
- Shoppers who would rather self-serve, since email and help centre covers a help centre and email.
Who should look elsewhere
- Anyone outside the US, since US is the only market served.
- Buyers chasing the longest trial in the category, where the median sits at 100 nights.
- Shoppers who want a phone line, because contact runs through email and help centre.
The company behind it
Guava Family trades as Guava Family, Inc., a company headquartered in the United States that has been selling mattresses since 2009. Support is self-serve: email and help centre is the full list, so questions go to a help centre or an inbox rather than a sales line. That suits a buyer who arrives knowing the model and the firmness they want, and it does less for anyone hoping to talk sizes through with someone by phone. The long trading history and the named legal entity are the reassuring part for anyone planning to claim on a warranty further down the line.
How Guava Family compares
Where Guava Family is available
- Available
- United States
Countries from the brand (Source, checked September 30, 2026)
Frequently asked questions
How much does a queen mattress cost on the site?+
Queen prices across the mattresses listed here vary widely, with a median of €1,001.89. The lower end of the list sits at €651.64 and the upper end at €1,721.26, while the cheapest queen in the pool is €109.62. Check the model page for the price that applies to the one you actually want.
How long is the mattress trial?+
The median trial in this pool runs 60 nights, and the middle of the list starts at 0 and reaches 100. Across the mattress list the median is longer at 100 nights, so a generous trial is not the strongest reason to buy here.
How long is the warranty?+
Warranty length in this pool has a median of 5 years, and the strongest cover in the list runs to 15 years. Across the mattress list the median sits higher at 10 years, so it is worth reading the cover on the specific model before committing.
Where does Guava Family deliver?+
Delivery is US only: US is the only market on the list, and the company is headquartered in the United States. Buyers elsewhere will find no shipping option at checkout, and the trial arrangements on the product pages are written around a US address.
What certification does the foam carry?+
The range lists a greenguard certification, and that is the only mark attached to it in the product details. Certification is not standard in this category: greenguard shows in 30% of the mattress listings and oeko-tex in 38%, so a stated mark is worth checking against the model you want.
How do I reach support?+
Contact runs through email and help centre, so there is a help centre for self-serve questions and email for anything it does not answer. Help centres appear in 92.1% of the mattress listings, which puts this setup among the more common ones rather than an outlier.
Who runs the company?+
The company trades as Guava Family, Inc., headquartered in the United States, and has been selling mattresses since 2009. A named legal entity and a long trading history are the sort of background that makes a warranty claim easier to pursue when a mattress is still in its first few years.
Does delivery include removing my old mattress?+
Old mattress removal is offered on 78.4% of the mattresses in this pool, and delivery is included on 73.1%. The remainder of the pool either charges for delivery or handles disposal separately, so it pays to confirm both when ordering rather than assuming they come with the mattress.
Can I choose how firm the mattress is?+
Firmness is a real choice: firm is the most common option at 81% of the mattresses in this pool, with medium at 55.2% and soft at 50%. These figures cover the whole pool rather than this range alone, so check which firmness each model is sold in.
Sources
- guavafamily.zendesk.com/hc/en-us/articles/115008551628 checked September 30, 2026
Backs: Legal entity
“Copyright 2025 | Guava Family, Inc.”
- guavafamily.zendesk.com/hc/en-us/articles/220269668-Can-y... checked September 30, 2026
Backs: Markets
“We currently don't have the capability to ship our products to addresses outside of the United States.”
- guavafamily.zendesk.com/hc/en-us/articles/220618027 checked September 30, 2026
Backs: Support channels
“Order issues, purchase needs or troubleshooting questions? Send us an email to support@guavafamily.com and we'll take care of you!”
- guavafamily.com/pages/about-us checked September 30, 2026
Backs: Certifications, Founded
“To make them safer for your little ones, we have them tested by GreenGuard. To certify that they are low-VOC and free of harsh materials.”
- guavafamily.com/policies/terms-of-service checked September 30, 2026
Backs: Headquarters
“shall be governed by and construed in accordance with the laws of PO Box 101, Solana Beach, California, US, 92075.”
Compiled from 5 source pages, checked September 30, 2026. We did not open an account.
What changed
- September 30, 2026: axisScores offer was 8.2, now 8.1
- September 30, 2026: axisScores trust was 8.8, now 8.7
Not confirmed yet: Mattress types, Sleep trial (nights).
Related by the facts
Guava Family
A US shopper who wants a certified memory foam or hybrid mattress at a middling price.