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Newentor review

Updated October 1, 2026 · HabitatCue Editorial Team · Facts checked October 1, 2026

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Our verdict

Newentor suits UK buyers who would rather sleep on a mattress for months than judge it in a showroom. The case rests on a free trial of 200 days nights, with old mattress removal the obvious gap and help limited to email and a help center.

Key facts

Best for
A long free trial on a hybrid mattress, with free returns and free delivery in the United Kingdom.
Queen-size price
£439↗
Sleep trial (nights)
200↗
Warranty
10 years↗
Height (cm)
30↗
Free delivery
Yes↗
Old mattress removal
No↗
Trial return fee
£0↗
Certifications
Certipur-us, Oeko-tex↗
Markets
GB↗
Founded
2018↗
Support channels
Email, Help-centre↗
Mattress types
Hybrid
Firmness options
Soft, Medium, Firm
Official website
newentor.co.uk

Bedding

Price from
£45↗
Return window
200 days↗
Free delivery threshold
£0↗
Products
Pillows, Toppers
Materials
Memory foam

Facts checked October 1, 2026, 6 sources

Apps and profiles

Elsewhere
youtube.comfacebook.com

Pros and cons

Pros

  • A free trial of 200 days nights gives real time to judge the mattress on an ordinary bed at home.
  • A warranty of 10 years sits behind the mattress.
  • Delivery is free in the United Kingdom, which takes a courier charge off a bulky order.
  • The mattress stands 30 cm high, which suits sleepers who like a deep mattress.

Cons

  • There is no old mattress removal with the delivery, so disposal of the mattress being replaced is left to the buyer.
  • Support runs on email and help centre only, with no phone line for a quick question.
  • The £439 price covers a single size, so other sizes carry their own figure.
Newentor

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Scored 9.0 / 10 by HabitatCue.

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Who it suits

  • Readers who want time on a mattress before committing, given the free trial of 200 days nights.
  • UK buyers, where delivery is free and the return window of 200 days applies to the pillow.
  • Sleepers after a deep mattress, since it stands 30 cm high.

Who should look elsewhere

  • Anyone who wants the mattress they are replacing taken away with the delivery.
  • Buyers outside the United Kingdom, where the store does not ship.
  • Readers who want a wider spread of mattress builds than the hybrid line covers can weigh Vyprodejpovleceni or Baldiflex instead.

What it does well

Newentor's pitch is time rather than a long list of layers. A free trial of 200 days nights lets a buyer sleep on the mattress through a season of ordinary nights before a decision falls due, and a warranty of 10 years sits behind it, so a fault appearing early is the seller's to put right. The mattress has real depth at 30 cm high, which suits sleepers who like to sit up on the edge, and it fits a low frame without swallowing the base. Depth also keeps a taller sleeper's shoulders and hips supported instead of letting the top of the body take the load. Delivery is free, which matters more for a bulky item than for anything small, since a courier fee on a large box can rival the price of a pillow. Old mattress removal is not part of the service, so arranging disposal or a recycling slot falls to the buyer. Taken together, the terms lean on how long a buyer can think about the purchase, with the height and free delivery doing quieter work underneath.

Pricing

The Halcyon Series Hybrid Mattress in the UK King size is £439. That is the price of the mattress at the point of order, and it is the figure to plan around rather than a number that shifts later. Returns sit outside that figure. A return and refund is £0, so a mattress that does not suit you carries no handling charge on the way back. For a reader who weighs cost by the worst case rather than the happy path, this is the part that carries weight: the entry price is the whole spend, and changing your mind does not add to it. Read the figure with its size attached. It covers the UK King of this model, so put it on a line with the sizes and models genuinely being compared rather than assuming it carries across. Paired with a return and refund of £0, the spend is settled at the point of buying, with nothing further to pay behind it.

Who runs it

Newentor started with mattresses and bedding in 2018, so it is a young name in UK bedding with a short trading record rather than a long one. The company takes its own orders, runs its own deliveries and answers its own questions. Help comes by email and through a help center, with no phone line in the mix. That suits a reader who can describe a delivery slot or a comfort problem in writing and keep the answer for later, and it is worth knowing before ordering, because a return or an exchange is easier to sort on paper than to argue out on a call. Readers who prefer a showroom conversation will need another route to the same answers. The practical test for a young seller is simple: does the company that took the order also answer the question and handle the return? Here it does, and that is the arrangement a buyer is buying into.

How Newentor compares

Where Newentor is available

Available
United Kingdom

Countries from the brand (Source, checked October 1, 2026)

Frequently asked questions

How long is the mattress trial?+

The free trial runs 200 nights on the mattress, which is long enough to sleep through a season of ordinary nights and a few poor ones before a decision falls due. Nothing is charged for the trial itself, and the outlay that follows is the price of keeping the mattress.

What does the warranty cover?+

A warranty of 10 years covers the mattress, so a fault appearing in the early years of use is the seller's to put right rather than the buyer's cost. The term is quoted on the model whose price and trial are given, which is where the figure applies.

What does the UK King cost?+

The UK King size of the mattress is £439, which is the spend at the checkout rather than a figure that moves later. That price belongs to that size of that model, so anything else on your shortlist needs its own number. Returns come at £0, so a change of mind adds nothing to the outlay.

Do pillows and toppers have the same returns terms?+

Beyond the mattresses, the store sells pillows and toppers, and the pillow carries a return window of 200 days after it arrives. Prices run from £45. That window is written for the pillow, so a topper is worth checking separately before it goes in the basket.

How firm can the mattress be?+

Firmness options cover soft, medium and firm, and the coils sit in zones so each section moves on its own rather than the whole surface giving way together. A shared bed with different preferences can pick a level each side instead of splitting the difference on a single setting.

Where does Newentor ship?+

Orders ship within the United Kingdom, so the range is sold in the United Kingdom. Delivery there is free, which matters for a bulky item that would otherwise carry a courier fee. Buyers outside the country are not served by the store, so the delivery terms are worth settling before an order goes in.

How do I get help with an order?+

Questions go by email or through the help center only. That suits a reader who can describe a delivery slot or a comfort problem in writing and keep the answer for later, and it is worth knowing before ordering. If the outcome is a return, the refund comes at £0.

How old is the company?+

Newentor started with mattresses and bedding in 2018, so it is a young name in UK bedding rather than a house with a long trading record. A reader who cares how a seller behaves when something goes wrong can weigh that start date for what it is.

Sources

  • newentor.co.uk checked October 1, 2026

    Backs: Products

    “Toppers / Newentor 7cm Thick Mattress Topper Memory Foam; Pillow / Newentor Memory Foam Height Adjustable Pillow”

  • newentor.co.uk/collections/mattresses checked October 1, 2026

    Backs: Mattress types

    “Newentor Hybrid Mattress / Newentor Halcyon Series Hybrid Mattress”

  • newentor.co.uk/collections/newentor-pillows checked October 1, 2026

    Backs: Price from

    “Lullanna Cloud Dream Zero G Ergonomic Pillow Regular price 99.00 Sale price from 45.00”

  • newentor.co.uk/pages/about-us checked October 1, 2026

    Backs: Founded

    “We started with mattresses and beddings in 2018”

  • newentor.co.uk/pages/contact checked October 1, 2026

    Backs: Support channels

    “For any questions, please take a look at our FAQ section ... service@newentor.co.uk”

  • newentor.co.uk/pages/faq checked October 1, 2026

    Backs: Materials

    “It's made of Gel memory foam, a High-elasticity sponge, a skin-friendly pillow case and an invisible zipper.”

  • newentor.co.uk/pages/return-refund-policy checked October 1, 2026

    Backs: Return window

    “We have a 200-day return/exchange policy for the pillow, which means you have 200 days after receiving your pillow to request a return and refund.”

  • newentor.co.uk/pages/shipping-delivery checked October 1, 2026

    Backs: Free delivery, Free delivery threshold, Markets

    “We provide free shipping United Kingdom-wide.”

  • newentor.co.uk/products/7-zone-hybrid-mattress checked October 1, 2026

    Backs: Firmness options

    “7 Zone Body Support / 4 Hardness Levels ... 7 zones of Individually wrapped coils that move independently to achieve 4 types of softness”

  • newentor.co.uk/products/newentor-halcyon-hybrid-mattress checked October 1, 2026

    Backs: Certifications, Height (cm), Old mattress removal, Queen-size price, Trial return fee, Sleep trial (nights), Warranty

    “Foams: CertiPUR-US Certified / Cover: STANDARD 100 by OEKO-TEX”

Compiled from 10 source pages, checked October 1, 2026. We did not open an account.

Newentor

Newentor

A long free trial on a hybrid mattress, with free returns and free delivery in the United Kingdom.

9.0/10Visit