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Luxe Mattresses review

Updated October 1, 2026 · HabitatCue Editorial Team · Facts checked October 1, 2026

We earn a commission when you sign up through links on this site. Partner status can affect where a brand appears in our rankings. Partners with a live offer in your country come first, then every other brand by score.

Our verdict

Luxe Mattresses suits UK buyers who want time to live with a mattress and would rather exchange it than chase a refund, and who value depth over thin profiles. The collection includes a hybrid at 30 cm, and refunds run to 60 nights.

Key facts

Best for
A long exchange window and a tall hybrid mattress, bought online in the UK.
Queen-size price
£399 to £819↗
Sleep trial (nights)
100↗
Warranty
10 to 15 years↗
Height (cm)
30↗
Free delivery
Yes↗
Old mattress removal
Yes↗
Trial return fee
£0 to £49↗
Certifications
Certipur-us, Oeko-tex↗
Markets
GB↗
Legal entity
Luxe Mattress Ltd.↗
Headquarters
United Kingdom↗
Founded
2010↗
Support channels
Email, Chat, Phone, Help-centre↗
Mattress types
Memory foam, Hybrid, Latex, Innerspring, Organic
Firmness options
Soft, Medium, Medium firm, Firm
Official website
luxemattresses.co.uk

Furniture

Price from
£20↗
Delivery time (weeks)
1↗
Return window
60 days↗
In-home trial
100 days↗
Assembly included
No↗
Products
Duvets, Duvet covers, Pillows, Toppers
Materials
Cotton, Linen, Bamboo, Silk, Wool, Microfiber, Memory foam

Bedding

Free delivery threshold
£0↗

Furniture and home stores

Finance
Yes↗
Departments
Beds, Bedding, Furniture

Facts checked October 1, 2026, 6 sources

Apps and profiles

Elsewhere
TrustpilotLinkedInfacebook.com

Pros and cons

Pros

  • An exchange trial of 100 days nights from delivery gives a long window to change a mattress
  • Mattress and bed orders are delivered with no charge added to the order
  • Shoppers can pick from soft, medium, medium firm and firm firmness settings, so the feel can be tuned without changing model
  • The hybrid stands 30 cm deep, giving a taller profile than a thin design

Cons

  • Delivery reaches the front door, and having a mattress carried into a room and unwrapped is a paid extra
  • A refund runs to 60 nights from delivery, so the exchange route is the longer of the two
  • The exchange route is not free of carriage: charges run £0 to £49 across the swaps allowed
Luxe Mattresses

Ready to try Luxe Mattresses?

Scored 9.3 / 10 by HabitatCue.

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Who it suits

  • Readers who want an old mattress recycled away on the delivery visit
  • Shoppers who want several firmness settings without changing model
  • Readers who want to speak to someone on the phone as well as write in

Who should look elsewhere

  • Readers who assume delivery puts the mattress in the room, since that is a paid service
  • Buyers based outside the UK, as the published offer covers orders delivered within the United Kingdom

Pricing

The Luxe Velour Hybrid is listed at £399 to £819, and that band covers the sizes within the model rather than a single size. The figure on the product page is the working number for budgeting, and prices are in GBP, so nothing needs converting when you compare sellers. Returns carry a cost that is easy to miss. Exchange delivery charges run £0 to £49, which spans the opening exchange and any that follow. Read as a single figure it understates a repeat change, because a delivery fee lands on top of the exchange itself. Budget for that carriage rather than assuming any swap is costless.

What it does well

The exchange trial lasts 100 nights, and that is the figure that sets this brand apart among mattresses in the same bracket. Exchanges open later in the window than refunds do, which suits a sleeper prepared to keep trying rather than ask for money straight back. Standard mattresses carry a warranty of 10 to 15 years, so cover continues long after the trial closes. The hybrid in the collection stands 30 cm deep, which suits readers who want a taller profile rather than a thin one. Nothing is added for carriage on a mattress or bed order. An old mattress can be taken away and recycled during the same visit, for a charge of its own.

Who runs it

Luxe Mattresses trades as Luxe Mattress Ltd., a company registered in England and Wales with its registered office in London. The brand dates its British heritage craftsmanship to 2010, so the workshop history is well established rather than recent. Support runs on email, chat, phone and help centre, with a separate claims portal dealing with refunds and warranty claims. The registered address in the United Kingdom and the company number are published alongside the products, which is worth checking before committing to a large order.

How Luxe Mattresses compares

Where Luxe Mattresses is available

Available
United Kingdom

Countries from the brand (Source, checked October 1, 2026)

Frequently asked questions

How long is the mattress trial?+

The exchange trial lasts 100 nights from delivery. Exchanges become available later in that window than refunds, and run to 100 nights from delivery, while a refund can be claimed up to 60 nights. In short, the brand leans toward swapping a mattress rather than refunding it.

What does returning a mattress cost?+

Exchange delivery charges run £0 to £49, a band that covers the opening exchange and any that follow. The opening visit carries no delivery charge, while a repeat adds a fee on top of the change itself. That repeated carriage is worth budgeting for before ordering.

How long is the warranty?+

Cover on standard mattresses runs for 10 to 15 years, which is far longer than the exchange trial itself. That means support continues well after the sleeping period has finished, and claims go through a dedicated claims portal rather than general support. Buyers who keep a mattress long term get ongoing cover rather than a one-off promise.

Will the mattress be carried into my room?+

Standard delivery stops at the front door, so a mattress is not placed in a room for you. Carrying it into any room in the house, including upstairs, and unwrapping it is a separate paid service. Arrival is booked within 1 week of order confirmation, so mention the room at the point of ordering rather than after.

Which countries do you deliver to?+

The offer applies to orders delivered within the United Kingdom, and the company behind it is registered in England and Wales with its office in London. Nothing in the published terms covers addresses outside the UK, so shoppers elsewhere should look for a brand that lists their market.

Sources

Compiled from 8 source pages, checked October 1, 2026. We did not open an account.

Luxe Mattresses

Luxe Mattresses

A long exchange window and a tall hybrid mattress, bought online in the UK.

9.3/10Visit